Faq

Faq

We strive to make the rental process as easy as possible.

We deliver at the beginning of the academic term (i.e. the first week of classes). Please contact us if you are arriving at school early as we often offer special deals.

NO. College policy does not allow any furniture to be removed from the rooms. For full-sized bed renters, we take apart the college-owned bed and store it under your new rental. Then, at the end of the rental, we put your old bed back together again! Even with this storage solution, you will still have plenty of room for under-bed storage.

After you place an order for your desired term(s), just sit back and relax! We will send you an email for when you can expect your furniture. We then deliver your furniture free of cost and set it up however you like! At the end of the term(s) we email you again and let you know when your furniture will be picked up. It's as easy as that.

Yes! We call this our “Largest Discount Policy.” In the event that Bull City Beds announces a discount/promotion larger than a previous discount/promotion in the same fiscal quarter, the customer is entitled to the largest discount/promotion upon request—verbal, written, or otherwise.

No Problem! We deliver to any off campus house/apartment.

Yes, we offer a semester rental package for both our full and queen sized beds. Please refer to our products section for more details regarding pricing and availability!

If you are in an off-campus apartment, a member of our team will reach out to you individually to gain access to your room from the residential leasing offices. If you live in an on-campus dorm, we will coordinate with Duke HDRL regarding the logistics of your bed move-out and will provide you with a status update once we have reached a definite move-out plan.

All of our furniture is made of durable metal and should not break. In the unlikely event that due to regular wear and tear that a rental item does break, we will come fix it right away at no cost to you. However, if careless treatment seems to have caused the break, we will charge a small fee for replacement costs.

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

Our mattresses are made of a blue nylon material that is antimicrobial, bed bug proof, waterproof, hypoallergenic, and dust mite resistant – plus, they're softer and more comfortable than typical dorm room beds. Blue nylon is extremely hygienic and is often used in luxury hotels for its superior cleanliness and comfort. At the end of each year, we disinfect and wash our mattresses with a cleaning solution meant specifically for nylon.

No, as long as we have access to your room, you do not have to be present. We will still be in communication with you before, during, and after moves even if you are not present to ensure prompt updates regarding your product status.

Customers will receive a full refund for the fall portion of their bed purchase. If spring semester becomes virtual as well, a full refund for the remaining portion of the bed will be issued immediately.

Movers will wipe down the mattress and frame with CDC approved alcohol wipes before the start of move-ins, with an emphasis on frequent touch points on our product. During move-ins, our movers will all be required to wear a mask and gloves. Any additional personal protective equipment will be left to the movers’ own discretion.

Yes, a portion of our revenues from every bed we sell this year will be donated to local Durham and COVID-19 non-profit organizations to support organizations in need during these times. We will be announcing our specific partnerships during our summer promotion campaign.